counselling

Additional Service

A telephone counselling helpline is available in addition to the Advicexpress service. The counselling team can be available to offer telephone support on a range of issues including stress, anxiety and marital or relationship difficulties, enabling employees to resolve and manage their presenting problems. We will be delighted to discuss this option with you.

Telephone counselling is designed to:

• Undertake a thorough assessment of the employee's current concerns and support requirements
• Provide immediate support to the individual
• Provide a forum for them to understand and make sense of their issues
• Assist them in developing coping strategies to deal with the issues that they may be experiencing in their personal lives or at work
• If the programme allows and if required, refer the caller to further support such as face to face therapy
• Where appropriate, signposts the caller to additional sources of support e.g. Alcoholics Anonymous, Relate etc.

The helpline may be used for ad hoc calls or for scheduled courses of structured telephone counselling at times convenient to members of staff.

Users of the helpline may use the confidential service to discuss any personal or work related issues. Personal matters may include stress, anxiety or depression, relationship issues, family matters, work life balance conflicts, addictions, health and wellbeing, and bereavement as well as other mental health issues. Work related issues may include work related stress, bullying and harassment, management of workload, redundancy and interpersonal issues.