the service
Overview of our Service
- All calls are initially handled by our UK-based reception team who will verify employees’ access to the service before connecting them to an advisor.
- Our in-house teams of experienced advisors are available to provide dedicated advice on a wide range of personal legal issues.
- Calls will be handled with a focus on quality, confidentiality and sensitivity and we can provide flexible response times to suit the needs of employees.
The personal legal subjects we cover include:
- Family law - divorce, separation, children, domestic violence and mediation.
- Consumer law - purchase and hiring of goods and services, credit, and problems related to holidays.
- Bereavement law - advice on making wills and what to do when someone dies.
- Motoring law - contesting fines and penalties, your legal obligations as a vehicle owner, buying and selling cars, parking tickets, speeding, and other offences and penalties.
- Property law - buying, selling and renting property, rights and obligations as a neighbour or tenant.
- Employment law - basic statutory rights as an employee, the disciplinary procedure, redundancy and dismissal, illness, misconduct, and health and safety
Case Study
Family Case StudyI started a new job the same day that my partner told me that she wanted to split up. I needed advice on how it would affect my finances if we did separate.
As I have 2 children, the advisor made it clearer to me how it would affect us if we did eventually separate and although we have yet to decide definitely to separate, the information was very useful - I will use (the service) again in the future.
Mr C